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ChatGPT adds personalization hub — users divided on the new controls

October 13, 2025
ChatGPT adds personalization hub — users divided on the new controls
Jonathan R. Miles
Updated: September 16, 2025

Introduction

OpenAI rolled out a personalization hub for ChatGPT that adds voice and tone controls, memory toggles, and other settings. The change aims to let people shape how the assistant talks.

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ChatGPT personalization hub — features

The new hub adds personality options, memory settings, and quick toggles so users can make ChatGPT sound more formal, casual, or creative. OpenAI calls this a step toward more personal assistants.

ChatGPT adds personalization hub — users divided on the new controls

Why some users are unhappy

Power users say more knobs don’t replace better models. Critics want higher model quality and fewer settings to manage. OpenAI says both paths are part of its roadmap.

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Frequently Asked Questions

What is the ChatGPT personalization hub?

It’s a new settings page where users can choose voice, tone, and memory options for ChatGPT.

Will personalization change my saved memory?

The hub includes memory toggles so you can control which memories ChatGPT retains or forgets.

Is everyone happy with the personalization hub?

No — some users say they prefer better model performance over more settings.

ChatGPT adds personalization hub — users divided on the new controls

Author note:
I reviewed OpenAI release notes and ZDNet commentary to confirm what the personalization hub adds and to show early user reactions. I present confirmed features and summarize user feedback.

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